FREE SHIPPING ON ORDERS OF RS 3999/- AND ABOVE | ALL ORDERS ABOVE 10,000/- WILL ONLY BE PROCESSED AFTER 30% ADVANCE

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FREE SHIPPING ON ORDERS OF RS 3999/- AND ABOVE | ALL ORDERS ABOVE 10,000/- WILL ONLY BE PROCESSED AFTER 30% ADVANCE

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Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jaybluehomes@gmail.com or WhatsApp +92 300 156 9999. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jaybluehomes@gmail.com or WhatsApp +92 300 156 9999.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if:

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to jaybluehomes@gmail.com or WhatsApp +92 300 156 9999 or by calling at +92 300 1569999 (10AM-06PM, Monday-Saturday).

Replacement

Replacement will be sent in case a defected/faulty/damaged item was shipped. You will be required to email photographic evidence of the defective item at jaybluehomes@gmail.com or WhatsApp +92 300 156 9999, within 3 days of receipt of product before any claims can be processed.

Non-Replacement

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

Disclaimer

JAYBLUE does not offer a “refund” or “Money Back Guarantee” on purchased items not manufactured by JAYBLUE itself.

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